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Terms and conditions


At MYKILIMSHOP we are fully committed to our customers’ satisfaction and will offer a refund or exchange within 30 days of purchase. If you are in any way dissatisfied please email us at customer@mykilimshop.com. 

We cannot accept returns without prior email notification.



Orders are processed during normal business hours. Please allow 24-48 hours for processing during business days.

Please note that once a shipment is released to a carrier, we are no longer liable in case of loss or theft as all packages are subject to the carrier’s terms and conditions. In the unlikely event that the product is damaged during carriage, please contact us at customer@mykilimshop.com .



Unless otherwise indicated, one discount code can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time.